SOZOLIVE+ Terms of Use

Version 1.0 Effective date 6 November 2026

These Terms govern your use of SOZOLIVE+ at plus.sozolive.asia, including membership, event discovery, missions, community features, points and rewards. Please read them with our Privacy Policy and Site and Community Usage Policy. Membership is free; separate event admission, ticketing and purchase conditions may apply.

1 Who operates SOZOLIVE+

SOZOLIVE+ is operated by SOZO PTE LTD, 15 Lorong 8 Toa Payoh, #06-07 Singapore 319262, GST Registration No 200904134M. References to SOZO, we, us and our mean that company. Contact PI_Inquiry@sozo.sg for policy enquiries, privacy requests, complaints and account-closure assistance.

2 Agreement and the policies that apply

When registering, you must be given a reasonable opportunity to read these Terms and expressly accept them. Merely reading our Privacy Policy does not give us unrestricted permission to use your personal data. Optional marketing and public-gallery permissions are separate choices.

Event-specific mission, reward and promotion rules supplement these Terms. They must be available before participation and identify any different eligibility, deadline, stock, fulfilment or location requirements. Those specific rules govern the particular activity where clearly stated. Mandatory legal rights prevail over every policy. A Privacy Policy explanation does not override a more specific consent choice you made.

3 Membership eligibility

The minimum membership age is 13. If you are under 18, or the age at which you can independently enter this agreement where you live, a parent or legal guardian must review and authorise your participation. Some events, rewards or draws may require a higher age or restrict eligible countries. Do not participate if you cannot meet the applicable rules. These service age rules are not a statement that every child of that age can give every form of legal consent.

Use one genuine membership per person unless SOZO expressly authorises another arrangement. Do not open accounts for others without authority or create replacement accounts to evade restrictions or earn repeat welcome or consent bonuses. A business, organiser or administrator account must be used only by an authorised person within its assigned permissions.

4 Your account and email access

Provide accurate information and use an email account you control. A public display name may be a nickname, provided it does not impersonate someone or mislead others about an official relationship. Keep sign-in codes private. Staff will not ask you to disclose a live sign-in code in a community post. Tell us promptly if your email or membership may be compromised.

Passwordless verification confirms access to an email address. It does not by itself verify legal identity, age, event admission or entitlement to a prize. You are responsible for activity you authorise through your account, but not automatically liable for unauthorised activity caused by SOZO's failure to meet its legal obligations.

5 Events and external services

Following an event, holding membership or completing a mission does not purchase a ticket or guarantee admission, access to a performer, queue priority, a pre-order allocation or any particular benefit. Only an expressly issued benefit gives the stated entitlement, subject to its conditions. Programmes, artists, venues and schedules may change; consult the official organiser and ticket provider before making travel or purchase decisions.

Ticketing websites, shops and external organisers have their own contracts and privacy practices. SOZO remains responsible for its own acts and obligations; linking to a third party does not make every third-party service part of SOZOLIVE+. Refunds for tickets or goods must be handled under the applicable purchase agreement and mandatory consumer rights.

6 Missions and attendance

Follow the mission instructions honestly and before any stated deadline. Submit your own answers, valid checkpoint codes and eligible photos. Scanning or entering a shared code is not independent proof of physical attendance. Do not distribute restricted codes, submit fabricated evidence or claim another person's participation. Staff may check eligibility or request proportionate clarification.

A pending photo submission is not a completed mission. Mission points may depend on review and approval, as shown before submission. Review does not guarantee a result or a particular turnaround time. We may request a replacement photo or decline material that fails the stated criteria, infringes rights or breaks the usage rules. Ask for a review if you believe a decision is mistaken.

7 Points and cosmetic titles

SOZOLIVE+ points are promotional membership benefits, not money, deposits, an investment or a payment account. They have no cash-redemption value and cannot be sold, transferred, wagered or exchanged outside the permitted reward functions. Journey titles and visual progress are cosmetic unless an activity expressly states a concrete entitlement. A displayed title does not change the available points balance.

Earn rates, availability, redemption requirements and any expiry must be disclosed for the relevant offer. There is no general points-expiry date imposed by these Terms. We may introduce prospective changes with reasonable notice and clear treatment of existing balances and confirmed reservations. We will not silently add an earlier expiry to an already-earned benefit.

We may correct a duplicated, mistaken or fraudulently obtained award using relevant records. We will explain a material adjustment and provide a route to question it, unless doing so would undermine a legitimate investigation or legal obligation. A service error alone is not evidence of member fraud. We will not remove valid points merely because you complain, decline marketing or withdraw optional photo-gallery consent.

8 The optional photo sharing bonus

A verified active member may earn 5 points once for allowing eligible photo and caption use in SOZOLIVE+ public mission, event or website galleries. The limit applies across mission and community photos together, not per photo, event or consent change. An actual eligible photo must be successfully saved with the optional permission, or permission must be granted later for such a photo. Private review permission and ordinary community-post permission alone do not earn this bonus.

Mission photos must be pending or approved and not removed; community photos must be visible and not removed. Mission approval points are separate. Permission does not guarantee publication. Existing eligible consent may qualify where the same bonus has not already been recorded. You may withdraw permission and retain the 5 points. Re-granting permission, replacing a photo, creating more posts or retrying a request does not earn another bonus. Ordinary error and fraud corrections under section 7 still apply.

9 Rewards and reservations

Rewards are subject to the displayed stock, eligibility, point cost, redemption limit, collection location and collection deadline. A preview or progress indicator is not a reservation. Check the confirmation for what has actually been reserved or awarded. Do not share temporary membership QR codes or collection credentials with someone who is not authorised to collect for you.

If a confirmed reward cannot be supplied, contact us. We will explain the available resolution, which may include restoring the points spent or an agreed substitute, without limiting any applicable legal right. We will not require you to accept an undisclosed material substitution. Collection cancellation and any points return follow the conditions shown for that reward. Physical rewards, transport, shipping or taxes are included only where expressly stated.

10 Free Gacha and other draws

Current free Gacha participation does not require payment, spending points, an event ticket, marketing consent or public-photo permission. Any different future mechanic requires its own clearly published rules and legal review. Each draw's rules must state its operator, eligible ages and territories, entry period, entry limit, available prizes, allocation method, odds where applicable, fulfilment arrangements and complaint contact.

The server's recorded result determines the award. Wheel segments and animations are decorative and need not represent the probability of each prize. The displayed available pool may exclude sold-out prizes and rewards already owned, as explained before entry. Replaying a saved animation does not create a new draw or award. Do not manipulate requests or accounts to bypass the entry limit.

A failed animation or lost connection does not justify assuming that an entry failed; check your saved result before retrying. We may pause a promotion to investigate an integrity problem and will explain how valid entries or awards are treated. These Terms do not establish that a promotion has regulatory approval or satisfies a licence or exemption. SOZO must assess and meet the rules applicable to each promotion and territory before offering it.

11 Content ownership and permissions

You retain any rights you hold in your posts, photos and other submissions. You must have the rights and permissions needed to submit them, including permission from identifiable people where required. SOZO does not obtain ownership of your photos by awarding points.

For content you submit, you grant SOZO a non-exclusive, royalty-free licence to host, store, format, resize and display it only as needed to provide the feature you chose, moderate it, fulfil your request and meet lawful retention needs. Community posting permits display to the relevant signed-in audience. Private mission submission permits authorised review, not public promotion. Separate gallery permission allows the stated public SOZOLIVE+ placements, including delivery over the internet internationally. It does not authorise unrelated advertising campaigns, third-party endorsements, image sales or AI model training; those require a separate appropriate permission.

When gallery permission is withdrawn, future gallery display stops through our controlled SOZOLIVE+ placements. Limited retention for private review, security, disputes, backups or legal duties may remain as explained in the Privacy Policy; retained copies must not be republished on that basis. We cannot recall screenshots or copies independently made by others. Contact us about additional distribution you believe SOZO controls.

12 SOZO and third party materials

SOZOLIVE+ branding, software, layouts and content supplied by SOZO or licensors remain subject to their applicable rights. A starter avatar is provided for use in the service, without a promise of exclusive ownership. Do not copy or exploit site materials beyond ordinary personal use or a licence we expressly provide. Respect artists, photographers, performers, fan creators and other rights holders; an event ticket does not automatically permit filming or redistribution of every performance.

13 Restrictions and enforcement

The Site and Community Usage Policy applies to all account activity. We may hide content, limit a feature, cancel an invalid claim, suspend access or close an account where reasonably necessary to address a material breach, fraud, harm, rights infringement, a security issue or a legal requirement. Measures should be proportionate. Urgent action may precede notice where necessary to protect people, preserve evidence or comply with law.

Where appropriate, we will explain the reason and how to seek review. An account restriction does not automatically extinguish valid purchase rights or justify unrelated data use. You may contact PI_Inquiry@sozo.sg with the affected account, content or reward reference and the reason you believe a decision is wrong. Do not include a live verification code.

14 Availability and changes

SOZOLIVE+ is an evolving service. We aim to operate it with reasonable care, but maintenance, network failures and third-party outages may interrupt features. Keep copies of content important to you. Browser working copies are temporary convenience features, not guaranteed backups or completed submissions. Never rely on an unsaved file selection or entered QR code surviving navigation or refresh.

We may change or retire features for legitimate operational, security or legal reasons. For a material change affecting an earned benefit or active reservation, we will provide reasonable notice and explain the available resolution where practicable. Emergency protective changes may take effect sooner. The law and the particular transaction determine any refund or remedy.

15 Responsibility and legal rights

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any non-excludable consumer or data-protection remedy. We remain responsible for obligations the law imposes on us.

Subject to those protections, we are not responsible for loss caused solely by your misuse, independent third parties or circumstances beyond our reasonable control. We do not promise uninterrupted access, that community advice is accurate, or that membership guarantees commercial success or event availability. Any proposed limitation must be interpreted only to the extent lawful and reasonable. These Terms impose no blanket waiver of your rights or unlimited consumer indemnity.

You remain responsible, to the extent permitted by law, for reasonable loss directly caused by your fraud, deliberate rights infringement or intentional material misuse. Liability is determined on the facts and applicable law, not merely because an allegation was made against you.

16 Closing an account

You may ask PI_Inquiry@sozo.sg to close your membership and to address retained personal data. We may proportionately verify that the request comes from you. Before closure, ask about unresolved reservations, rewards or disputes. Closure and data deletion are different processes: limited records may remain where needed for legal duties, dispute resolution, fraud prevention or other lawful purposes. The Privacy Policy explains the handling of such records. Do not create another account to obtain repeat one-time benefits.

17 Updates and disputes

We will identify the effective date and version of material updates. Changes apply prospectively unless the law requires otherwise. If a change needs new consent or acceptance, we will seek it; posting a revised policy does not by itself create consent for a new optional use of personal data. Contact us if you do not accept a material change and need help closing an account or resolving an existing entitlement.

Singapore law governs these Terms, subject to any mandatory rights and jurisdiction rules that apply where you live. We and you may use the Singapore courts with non-exclusive jurisdiction; this does not prevent an available complaint to the PDPC, a consumer body, a regulator or another forum required by law. Contact us first where practical so we can try to resolve the issue, without limiting any statutory deadline or urgent remedy. If one provision is unenforceable, the remaining provisions continue to the extent lawful. A failure to enforce a provision once does not waive it permanently.